In general, GameStop’s return policies are fairly strict, especially when it comes to opened games and consumers that attempt to return merchandise without a receipt. I wanted to get a deeper understanding of their return policy and get an answer to all of your burning questions as a result of this. Let us quickly get to the details of GameStop’s return policy without further ado. Let me know what you think.
Response to COVID-19:
It has not yet been announced exactly what GameStop will be offering, but they did mention that they plan to offer an extended return period so that shoppers will have ample time to return items once all stores begin reopening.
Does GameStop give you a number of return days?
Yes, 30 days.
If you want to return something to GameStop, you have exactly 30 days.
The fact that refunds are issued to the original form of payment is also worth noting.
There is only one exception to this, which is cash purchases over $150. In order to receive a check from the corporate office, you will have to wait 14 business days.
Are there any exceptions to the 30-day rule?
Yes, there are a couple of exceptions:
Tablets that have not been opened – You have 14 days to get a full refund.
Downloadable Content – Gamestop does not offer refunds or exchanges of any kind for downloaded content.
Is it possible to open items that have been closed?
If you bought the game or gaming console brand new, you are not allowed to open it if you are returning it for a refund.
It should be noted that GameStop considers a game “opened” once the shrink wrap has been removed from the packaging.
In the event that the item is opened, your only option is to exchange it for an identical item within 30 days of your purchase.
In this way, you are protected if, for no fault of your own, a product is damaged.
Can I return items without a receipt?
Of course!
It is perhaps even more important to safeguard GameStop receipts with the highest level of security than you would with receipts from other stores.
The reason for this is because if they didn’t require a proof of purchase, their return policy could easily be abused by gamers.
When you do not have your receipt, you are up a stinky creek without a paddle.
What About Returning Pre-Owned Games?
There are some great things about their return policy, but there is also a risk that they could be abused by gamers because of it.
In the case of pre-owned games, you are allowed to return the item for a full refund within 7 days of buying it, even if it has been opened in the past.
You can test out games in a great way by playing them for free as you really have nothing to lose if the game turns out to be a dud.
You still have 30 days to return the item if you want to do an identical exchange after your 7 days have expired.
This is a warning: Do not abuse this policy, as you run the risk of being banned from future returns.
Can I return items purchased online?
If you purchase an item from their website, you will have the following options:
Either you can visit any GameStop location to return your item, or you will be given a return shipping label, which you can use to return the item.
It must be noted that all of the above information pertains to both online and in-store purchases. You are required to provide a receipt or packing slip in order to qualify for a refund.
Please DO NOT mail back opened games as Gamestop “does not issue refunds for non-qualifying items and cannot return the items to you.
